If you have another battery of the same model, try with this other battery to see if the charge process is starting.If you have another computer available, see if you can charge your device with the other computer.If the device is not recognised or the charge process is not starting, try to connect it to a different USB port on the computer.If the computer is in standby mode, disconnect the device from the computer, start up the computer and then re-connect the device when the computer is fully started up.If using a laptop computer, connect the computer's AC adapter.Avoid that the computer is turning off, going to sleep mode or hibernate during the charging process.NOTE: It may take up to one minute before the correct battery level is displayed. Safely disconnect the USB cable, turn the power of the device ON and check the current battery level. ![]()
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